Refund policy
Return and Complaint Policy
Return Policy:
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility for Returns:
The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You will need the receipt or proof of purchase.
Return Process:
To start a return, contact us at hello@tryskynutrition.com.
Do not send your purchase back before receiving a confirmation from us. Items sent back without first requesting a return will not be accepted.
Contact Information:
Email Support: hello@tryskynutrition.com
Phone Number: +1 307 285 7500
Refund Process:
If your return is approved, we will process your refund within 10 business days of receiving your return package.
Refunds will be issued using the same payment method as the original transaction unless you agree to a different method.
Please note that while we do not charge a restocking fee, all return shipping costs must be covered by the customer. Additionally, the original delivery fee is non-refundable under any circumstances. These conditions are final and apply to all returns.
Non-Subscription Cancellation Process:
You can contact us and cancel your order as long as the status of your tracking number hasn't changed to "package shipped". Simply email us at hello@tryskynutrition.com to cancel your order.
Subscription Cancellations
Subscriptions may be cancelled at any time through the customer account portal or by contacting customer support at hello@tryskynutrition.com. Cancellation requests must be submitted at least 48 hours before the next scheduled billing date to avoid being charged for the upcoming cycle. Charges processed prior to cancellation are non-refundable.
Consumer Complaint - Faulty Product:
If the goods you purchased are defective, you have the right to make a claim.
You Can Demand:
Replacement with a defect-free item.
Removal of the defect.
Price reduction.
Complaint Submission:
Complaints can be submitted within one year of noticing the defect, but not beyond the item's warranty period.
Your complaint will be addressed within 30 days of receiving your complaint notification.
Complaint Process:
Contact us at hello@tryskynutrition.com before sending the defective product back.
Confirm the return facility address with our customer service.
Send the package via courier and provide us with the tracking number.
Contact Information:
Email Support: hello@tryskynutrition.com
Phone Number: +1 307 285 7506